Legal
Privacy Policy
Last updated: February 2025. SOAR Canada (Snowy Owl Acute Radiology) is committed to protecting your privacy in accordance with Canadian law.
1. Introduction
SOAR Canada (“we,” “us,” or “our”) operates soarcanada.ca and provides after-hours acute teleradiology services to hospitals and clinics across Canada. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our website or contact us. We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial laws where applicable.
2. Information We Collect
Website and contact inquiries. When you use our contact form or get in touch with us, we may collect your name, email address, phone number, organization, inquiry type, and message content. We use this information only to respond to your request, manage partnerships, and improve our services. We do not collect patient-identifiable information through this website.
Automatically collected data. When you visit our site, we may collect certain technical information such as your IP address, browser type, device type, and pages visited. We use this to operate the site, analyze usage, and improve performance. We may use cookies or similar technologies as described in our cookie practices.
3. How We Use Your Information
We use the information we collect to: respond to your inquiries and contact requests; manage hospital and clinic partnerships and credentialing; send operational or service-related communications where appropriate; improve our website and services; and comply with legal and regulatory obligations. We do not sell your personal information.
4. Disclosure of Information
We may share your information with service providers who assist us in operating our website or business (e.g., hosting, email delivery), subject to confidentiality and data protection commitments. We may disclose information where required by law, court order, or to protect our rights, safety, or property. We do not disclose your information to third parties for their marketing purposes.
5. Data Retention and Security
We retain contact and inquiry data only as long as necessary to fulfill the purposes described in this policy or as required by law. We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse.
6. Your Rights
Depending on applicable law, you may have the right to access, correct, or delete personal information we hold about you, or to withdraw consent where consent is the legal basis for processing. To exercise these rights or ask questions about our privacy practices, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised when changes are made. Continued use of our website after changes constitutes acceptance of the updated policy.
9. Contact Us
For privacy-related questions, access requests, or complaints, please contact SOAR Canada: